Typical errors reported by Internet Explorer users




Дата канвертавання26.04.2016
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Typical errors reported by Internet Explorer users

Web Browser

 Error Message

 Internet Explorer 6

"The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certifying authority."

 Internet Explorer 7

"The security certificate presented by this website was not issued by a trusted certificate authority."

When a customer reports either of the errors listed above they will need to install a new root certificate onto their machine. The steps to install the root certificate for Internet Explorer are below:


If the customer has access to a browser other than Internet Explorer (such as Firefox, Safari) they can try to submit their payment using the other browser as an alternative to Internet Explorer. These other browsers may already have the root certificate installed.
NOTE: For more information regarding the root certificate update for Internet Explorer, direct the customer to the following internet address: http://support.microsoft.com/kb/931125


  1. Ask the customer to enter the address below in their browser and press the “Enter” key https://www.entrust.net/downloads/binary/entrust_2048_ca.cer



  2. Click the “Open” button on window below:





  1. Click the “Install Certificate…” button on window below:




  1. Click the “Next” button on window below:





  1. Click the “Next” button on window below:




  1. Click the “Finish” button on the window below:




  1. Click the “Ok” button on the window below:




  1. The import of the root certificate is complete. Ask the customer to resubmit their payment.




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