Date: May 25, 2012 Name of Product




Дата канвертавання22.04.2016
Памер72.77 Kb.
Date: May 25, 2012
Name of Product:
Cisco Jabber for Windows, version 9.0 (Windows)
Contact for more Information: accessibility@cisco.com

The following testing was done on a Windows 7 with Freedom Scientific’s JAWs screen reader, v 13.x, Microsoft XP Screen Magnifier, Microsoft XP Accessibility Options (Filter keys and Display/Contrast settings), and Microsoft XP On-screen Keyboard.


Summary Table - Voluntary Product Accessibility Template


Criteria

Supporting Features

Remarks and Explanations

Section 1194.21 Software Applications and Operating Systems

Included

Microsoft Windows application.

Section 1194.22 Web-based internet information and applications

Not Applicable




Section 1194.23 Telecommunications Products

Included




Section 1194.24 Video and Multi-media Products

Not Applicable




Section 1194.25 Self-Contained, Closed Products

Not Applicable




Section 1194.26 Desktop and Portable Computers

Not Applicable




Section 1194.31 Functional Performance Criteria

Included




Section 1194.41 Information, Documentation and Support - Detail

Included






Section 1194.21: Software Applications and Operating Systems – Detail

Cisco Jabber for Windows


508 Clause

Criteria

Supporting Features

Remarks and Explanations

1194.21(a)

When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

Supports with Exceptions

In the Contacts window, there is a form widget that enables the user to change the settings to “User my computer for calls” or assign to “Use my phone for calls” This is not in the keyboard tab order.

Keyboard issues with the Call Log where keyboard focus is lost and manipulation of the call log items is not usable.



1194.21(b)

Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.

Supports

The following OS accessibility features were tested: FilterKeys, ToggleKeys, and StickyKeys. The Accessibility Display options are addressed in 1194.21(g).

1194.21(c)

A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.

Supports with Exceptions

The on-screen visible focus in the Contacts window is poor and cannot be picked up visually. This also an issue in the Options Dialog where keyboard focus is not visible on form elements.

1194.21(d)

Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.

Does Not Support

No support for a screen reader or screen magnifier or voice recognition tool.


1194.21(e)

When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.

Supports




1194.21(f)

Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

Supports




1194.21(g)

Applications shall not override user selected contrast and color selections and other individual display attributes.

Does Not Support

Does not support the Windows high contrast modes.


1194.21(h)

When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

Not Applicable

No instances animations in product.

1194.21(i)

Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Supports with Exceptions

The presence information, Available, Not Available, Away…, for a Contacts uses color depict status.

1194.21(j)

When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

Not Applicable

There is not a feature built into this product to adjust the color and contrast.

1194.21(k)

Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

Supports

An incoming call will flash the line button of the respective line.
The flash/blink rate falls outside the danger range. The current blink rate was measured at 1.75HZ.
The flashing occurs in a small percentage, less that 10% of the screen)

1194.21(l)

When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Does Not Support

See 1194.21 (a)(c)(d)


Section 1194.23 Telecommunications Products

Cisco Jabber for Windows


Clause

Criteria

Status

Comments

1194.23(a)

Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.

Does Not Support

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology.

1194.23(b)

Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.

Does Not Support

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology.

1194.23(c)

Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.

Not Applicable

Supported when combined with the Cisco Unified Communications solution (Unity Voice Mail, Unity Auto Attendant, Unity Unified Messaging & Personal Assistant).

1194.23(d)

Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.

Not Applicable

Supported when combined with the Cisco Unified Communications solution (Unity Voice Mail, Unity Auto Attendant, Unity Unified Messaging & Personal Assistant).

1194.23(e)

Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.

Does Not Support

The incoming call window cannot receive keyboard focus and doesn’t allow a screen reader to speak the caller ID or Number.

1194.23(f)

For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.

Supports

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology.

1194.23(g)

If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.

Supports

The volume rocker bar in the IP Communicator automatically resets for each phone call.

1194.23(h)

Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.

Not Applicable

Supported when combined with the Cisco 7900 Series IP Phones.

1194.23(i)

Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.

Not Applicable

Supported when combined with the Cisco 7900 Series IP Phones.

1194.23(j)

Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.

Not Applicable

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology (a TTY/TDD device).

1194.23(k1)

Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys.

Not Applicable

This is a software product and has no mechanically operated controls.

1194.23(k2)

Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum.

Not Applicable

This is a software product and has no mechanically operated controls.

1194.23(k3)

Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.

Not Applicable

This is a software product and has no mechanically operated controls.

1194.23(k4)

Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.

Not Applicable

This is a software product and has no mechanically operated controls.

Section 1194.31: Functional Performance Criteria - Detail


508 Clause

Criteria

Supporting Features

Remarks and Explanations

1194.31(a)

At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.

Does Not Support

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology, Tenacity’s Access A Phone.

1194.31(b)

At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

Does Not Support

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology, Tenacity’s Access A Phone.

1194.31(c)

At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided

Supports

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology, Tenacity’s Access A Phone.

1194.31(d)

Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Supports

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology.

1194.31(e)

At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

Supports

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology.

1194.31(f)

At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Does Not Support

Supported when combined with the Cisco 7900 Series IP Phones and compatible Assistive Technology.



Section 1194.41: Information, Documentation and Support


508 Clause

Criteria

Supporting Features

Remarks and Explanations

1194.41(a)

Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge

 Supports

Accessible documentation is available through Cisco TAC upon request.

1194.41(b)

End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supports

Accessibility Features can be accessed through the following URL:
Accessibility Features in Cisco Jabber for Windows


1194.41(c)

Support services for products shall accommodate the communication needs of end-users with disabilities.

Supports

Cisco conforms through equal facilitation.  Customers may reach Cisco Technical Assistance Center (TAC) via Phone, Email or Web Form.   All cases open through email or web are opened as Priority 3 cases.   All Priority 1 or Priority 2 case can only be opened via the telephone.  TTY users must call the Text Relay Service (TRS) by dialing 711 and have the TRS agent contact Cisco TAC via voice.



All contents are Copyright © 1992-2011 Cisco Systems, Inc. All rights reserved.


This information is true and correct to the best of our knowledge as of the Last Updated date printed below; is supplied for market research purposes only; and is subject to change without notice. The contents of this document do not constitute either legal advice, representation, warranty or guarantee regarding a person's ability to comply with applicable accessibility requirements. Such a determination is the sole responsibility of the purchaser.
For more information please contact accessibility@cisco.com Last Updated: May 25, 2011


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